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We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address (for billing and delivery), e-mail address, telephone number, your credit or debit card number and expiry date and any other information collected on registration with the Website, on placing an order and through surveys to the extent reasonably necessary to provide the products and services that are available through our Website to you by us. We process this information for the purpose of:
• Dealing with your enquiries and orders.
• Providing and personalising our products and services.
• Compiling your profile.
• Administering account records.
• Processing your payment.
• Maintaining information as a reference tool or general resource.
• Carrying out market research campaigns.
We also gather this information and statistics for the purposes of monitoring Website usage and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you. You may from time to time wish us to provide you with information about our Website or any other service or products including those of third parties that we think may be of interest to you. Please tick the appropriate box if you wish to receive information about: our products and services offered jointly with or on behalf of other organisations. Alternatively, you may ask us to provide you with information about our products and services, or services offered jointly with or on behalf of other organisations, by sending us an e-mail at, calling us on +44 (020) 3318 3030 or writing to us at the following address: Daniel & Lade, 302 – 304 Barrington Road, Brixton. London, SW9 7JJ. UK. You may also visit your account details and change your communications options. Click here to go to your account. If you stop using the Website or your permission to use the Website is terminated, we may continue to use and disclose your personal information in accordance with this Privacy Policy (as amended from time to time) and as permitted by law. However, if you wish us to stop e-mailing you with information in connection with the Website, please send your request in accordance with paragraph 4 below.


Unfortunately being a made-to-measure garment, they can’t be altered, changed or redesigned to suit someone else so replacements, refunds or exchanges are not accepted. If you have queries with your garments or shoes, please contact customer services and we will do our best to find a suitable solution.

Daniel & Lade (“we” and “us”) is committed to protecting your privacy. This Privacy Policy explains how we use the information we collect about you to process orders and to provide an improved shopping experience, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. You can visit the Website without disclosing any personally identifiable information about yourself. This notice should be read in conjunction with the terms & conditions of use for Daniel & Lade (the “Website”) of which it forms part (the “Terms”). By using this Website or submitting information to us through or in connection with this Website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website.

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. All your card details are passed from your browser to [Braintree] using secure server software (ssl) encryption. [Braintree] use secure server software (ssl) encryption systems. Your user account area is protected by your user name and password, which you should never divulge to anyone else. Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors’ information. We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.


Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing to:

Our employees.

Our affiliates.

Our group companies and their employees.

Successors in title to our business.

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