PRIVACY & POLICY
THE INFORMATION WE COLLECT AND HOW WE USE IT
We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address (for billing and delivery), e-mail address, telephone number, your credit or debit card number and expiry date and any other information collected on registration with the Website, on placing an order and through surveys to the extent reasonably necessary to provide the products and services that are available through our Website to you by us. We process this information for the purpose of:
• Dealing with your enquiries and orders.
• Providing and personalising our products and services.
• Compiling your profile.
• Administering account records.
• Processing your payment.
• Maintaining information as a reference tool or general resource.
• Carrying out market research campaigns.
REPLACEMENTS, RETURNS OR EXCHANGE POLICY
Unfortunately being a made-to-measure garment, they can’t be altered, changed or redesigned to suit someone else so replacements, refunds or exchanges are not accepted. If you have queries with your garments or shoes, please contact customer services and we will do our best to find a suitable solution.
The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. All your card details are passed from your browser to [Braintree] using secure server software (ssl) encryption. [Braintree] use secure server software (ssl) encryption systems. Your user account area is protected by your user name and password, which you should never divulge to anyone else. Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors’ information. We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
TO WHOM WILL YOUR INFORMATION BE DISCLOSED?
Our group companies and their employees.
Successors in title to our business.